Privacy Policy

Last Updated: March 27, 2026 · Effective Date: March 27, 2026

Dating Hot Love ("we," "us," or "our") is committed to protecting the privacy and security of every user on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your personal data. By using Dating Hot Love, you agree to the practices described in this policy.

1. Information We Collect

We collect several categories of information to provide, secure, and improve our matchmaking services. Dating platforms by nature require more personal data than typical websites - we are transparent about every category we gather.

Personal Information You Provide

Account details: Full name, email address, date of birth, gender, and location (city/country)
Profile data: Photos, biographical text, relationship preferences, interests, education level, and occupation
Sensitive data: Ethnic background, religion, and family status - provided voluntarily to improve match quality
Verification data: Government-issued ID (used exclusively for our 3-step profile verification, then securely deleted within 30 days)
Payment information: Credit card or payment method details processed through our PCI-compliant payment processor - we do not store full card numbers on our servers

Information Collected Automatically

Usage data: Pages visited, profiles viewed, features used, session duration, and interaction patterns
Device data: IP address, browser type, operating system, device type, and screen resolution
Location data: Approximate location derived from IP address (precise GPS only with explicit consent)
Communication metadata: Timestamps and frequency of messages exchanged on the platform - we do not read or store the content of your private messages beyond what is necessary for anti-fraud monitoring

2. How We Use Your Data

We use the information we collect for the following clearly defined purposes:

Providing matchmaking services - Powering our cultural compatibility algorithm to suggest relevant profiles from our 28 European country database
Profile verification - Conducting our 3-step verification process (ID check, live photo comparison, manual review) to maintain our 99.2% real profile rate
Platform security and fraud prevention - Detecting and blocking suspicious accounts, catfishing attempts, and payment fraud through AI-powered monitoring and a 24/7 human safety team
Communication facilitation - Enabling messaging, video chat, and real-time translation features between users
Service improvement and analytics - Analyzing aggregated, anonymized usage patterns to improve platform features, matching accuracy, and user experience
Legal compliance - Meeting our obligations under GDPR (EU), CCPA (California), and other applicable data protection regulations

We process your data based on the following legal grounds: performance of our service contract with you, your explicit consent (for sensitive data), legitimate business interests (for security and improvement), and legal obligations.

We do not sell your personal data to third parties - ever. This is a core commitment of Dating Hot Love, and it applies to all user data without exception.

We share limited data only with these categories of service providers, each bound by strict contractual data protection agreements:

Payment processors: Secure credit card and transaction processing (PCI DSS Level 1 compliant)
Identity verification services: ID document authentication for our 3-step verification - data is encrypted in transit and deleted within 30 days of verification
Cloud hosting providers: Secure data storage with servers located in the United States and the European Union, with full encryption at rest
Analytics services: Aggregated, anonymized usage data only - no personally identifiable information
Legal authorities: When required by valid court order, subpoena, or law enforcement request - we notify affected users unless legally prohibited from doing so

In the event of a merger, acquisition, or sale of assets, user data may be transferred to the succeeding entity. We will notify all users at least 30 days before any such transfer and provide the option to delete their accounts.

4. Your Rights Under GDPR and CCPA

Depending on your location, you have specific rights regarding your personal data. We honor all applicable rights regardless of where you reside, providing at minimum the protections outlined below.

🇪🇺 GDPR Rights (EU Users)

Right to access: Request a complete copy of all data we hold about you
Right to rectification: Correct any inaccurate or incomplete personal data
Right to erasure: Request deletion of your personal data ("right to be forgotten")
Right to data portability: Receive your data in a structured, machine-readable format
Right to restriction: Limit how we process your data in certain circumstances
Right to object: Object to data processing based on legitimate interests

GDPR requests are processed within 30 days. File complaints with your local Data Protection Authority (DPA).

🇺🇸 CCPA Rights (California Residents)

Right to know: Learn what personal information we collect, use, and disclose
Right to delete: Request deletion of personal information we have collected
Right to opt-out: Opt out of the sale of personal information (we do not sell data, but you may still exercise this right)
Right to non-discrimination: Receive equal service and pricing regardless of exercising your privacy rights
Right to correct: Request correction of inaccurate personal information

CCPA requests are processed within 45 days. File complaints with the California Attorney General.

To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request." We will verify your identity before processing any request.

5. Data Retention

We retain your data only as long as necessary for the purposes described in this policy. Below is a summary of our retention schedule:

Data Type	Retention Period	Reason
Active account data	Duration of account	Service provision
Deleted account data	30 days after deletion	Recovery window, then permanent erasure
Verification documents (ID)	30 days after verification	Fraud prevention audit trail
Payment records	7 years	Financial and tax compliance
Anonymized analytics	Indefinite	Service improvement (non-identifiable)

To delete your account and all associated personal data, navigate to Settings → Account → Delete Account or email us directly. Permanent deletion is completed within 30 days of request confirmation.

6. Cookies Policy

Dating Hot Love uses cookies and similar tracking technologies to provide essential platform functionality, remember your preferences, and analyze aggregated usage patterns. We use three categories of cookies: essential cookies (required for login and security), functional cookies (remembering your language and theme preferences), and analytics cookies (understanding how users interact with the platform). You can manage your cookie preferences through your browser settings at any time. For full details, please see our Cookie Policy.

7. Contact Us About Your Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, reach out to our dedicated privacy team:

Email: [email protected]
Mailing address: Dating Hot Love, Privacy Department, 2100 Market Street, Suite 300, San Francisco, CA 94114, United States
Response time: We respond to all privacy inquiries within 48 hours on business days

For general support or safety concerns, visit our Safety Tips page or contact our 24/7 support team.